What are ticket packages and how do they work?
Ticket packages are available for four, five, or six concerts, and they include a lot of benefits. Packages are sold before single tickets, so packages buyers are the first to select the best seats in the house. Packages come with big discounts! You can also buy additional single tickets with the same discount.
If I buy a package, do I need to buy the same number of tickets for each concert?
No. Packages are incredibly flexible, allowing you to buy as many tickets as you want for each concert of the package.
How long are packages available?
Packages are available until there are four events left. This season last date you can buy a package is November 20th.
How do I buy tickets?
You can purchase tickets online through your Vancouver Chopin Society account at my.chopinsociety.org or by clicking any “buy ticket” link on this website.
What is my Vancouver Chopin Society account?
As a supporter, you have your own account where you can purchase, view, and print your tickets, make donations, and see more information about upcoming concerts, all in one place!
How do I set up my Vancouver Chopin Society account?
Can I purchase tickets from other websites?
Sorry, the only place you can buy tickets is through your Vancouver Chopin Society account at my.chopinsociety.org or by phone from our Box Office Call Line at 236.878.4056. We cannot guarantee the validity of any tickets that have been purchased through third-party vendors, and they are not eligible for exchanges or returns.
Can I order tickets by phone?
Yes! Our Box Office is open from 10am to 4pm from Monday to Friday. Please call 236.878.4056 during office hours. If we are busy serving another patron, we will get back to you as soon as possible. You can also text us at this number.
How do I select the tickets I want?
When you are logged into your Vancouver Chopin Society account, follow the steps outlined below:
• select the event that you wish to attend by the date and time of the performance, for example the November 20 performance of Zlata Chochieva at 3pm
• from the seat map, select your seat(s)
• select ticket type and price
• Confirm your selections and continue shopping or checkout, where you submit payment and enter promotional codes (when available).
Click here for tips how to use our online system.
How do I select the senior or youth price?
Please refer to step 3 in this document.
Can I buy tickets for more than one event in one transaction?
Absolutely. Please refer to step 5 in this document.
Where can I enter a promo code?
The promotional field where you can enter your promo code is on the Checkout page, right above of the total amount.
Don’t forget to click on Apply Code.
I’m 35, do you have any discounts for me?
U35 ticket pricing is available on single tickets for those 35 and under! U35 pricing is available on C level seats.
C level seats start with the number 46 and up in every row at the Playhouse.
How do I get my U35 discount?
Follow the same steps that are outlined above for seat selection. In the cart, select the dropdown menu and choose the U35 ticket type from the menu.
Do you have accessible seating?
Yes, wheelchair accessible seating options are identified on the seat maps at our venues. Please advise us of your needs when you book your tickets by calling 236.878.4056.
How do I get my tickets?
Once you have completed and paid for your order, your tickets will be sent to you by email.
We can also print your tickets and send you by mail.
Is there something wrong, why did I receive two emails?
No, nothing is wrong. You will receive two emails from firstname.lastname@example.org.
The first email will be your receipt from Vancouver Chopin Society. It is a transaction receipt only and does not contain the tickets. The second email will say “Here are your Vancouver Chopin Sciety event tickets” and will include your tickets and instructions on how to uses them.
If you don’t see the emails in your inbox, check your junk mail folder for emails from email@example.com.
Where should I keep my tickets?
You can access your tickets at any time by logging in to your my Vancouver Chopin Society account and by selecting either “My Orders” or “My Tickets.”
How do I use my electronic tickets?
You can keep your tickets on your smartphone, tablet or other device and present them for scanning at the venue.
You can also choose to print your tickets and present the printed tickets at the venue.
Can I get my tickets by regular mail?
Yes. However as part of our ongoing efforts to reduce printing and mailing costs and follow environmental sustainability practices, we encourage all patrons to use mobile ticketing options.
What if I lose the email with my tickets?
Don’t worry, your ticket purchase is in the system! You should always be able to find your tickets in your Vancouver Chopin Society account. Failing that, Box Office staff will be able to resend your tickets by email.
Can I pay with a debit card?
Our box office software accepts major credit cards. You may use a debit card only in person at the venue.
Can I get a refund for unused tickets?
Sorry, tickets are non-refundable but we can exchange for another event.
How do I get a student ticket?
$15 tickets(grade 1 through12) are available for all performances. Please bring a valid student ID to the performance. Check at the front door prior to the performance for availability.
Do you implement any additional safety regulations due to COVID-19?
Since the beginning of the pandemic, The Vancouver Chopin Society has strictly adhered to current Provincial Health Officer regulations to ensure the health and safety of our participants, singers, staff, and audience members. We continue to monitor PHO health regulations should anything change to the current policies. Please check these policies and procedures for the most up-to-date information on our concerts and activities.
What time should I arrive for the concert?
All of our concerts have reserved seating. We recommend arriving at least 15 minutes before your performance to ensure you get settled in time.
How long are Vancouver Chopin Society concerts?
Our recitals are 1h 45 minutes, with intermission.
What happens if I arrive late?
Our Front of House Manager will seat you at an appropriate break in the show.
How old should children be to attend a Vancouver Chopin Society concert?
It isn’t recommended for children under six years of age to attend Vancouver Chopin Society concerts. They typically find it difficult to sit still for the duration of the performance and may disturb other concertgoers if fidgeting or making noise.
What should I do about my phone or camera during a concert?
First, please silence your devices before entering the venue. During the performance, please do not take photos or videos.